Shipping policy

Last updated: 5 April, 2026

Thank you for shopping with Zenvyro. This policy explains how we process, ship, and deliver your orders within India.

1. Where We Ship

We currently ship across India to most pin codes. If we can't deliver to your pin code, we'll tell you at checkout or contact you after you order.

2. Order Processing and Dispatch

• Orders placed before [6:00 PM IST] on working days are usually dispatched the same day.
• Orders placed after that time, or on Sundays and public holidays, are dispatched on the next working day.
• During sales, festivals, or high-demand periods, dispatch can take up to [2 working days].
• You'll get an order confirmation by [email / SMS / WhatsApp] once your order is placed, and tracking details once it ships.

3. Delivery Time

These are estimates, not guarantees. Delays can happen because of weather, courier issues, strikes, local restrictions, or other events outside our control.

4. Shipping Charges

• Shipping charges, if any, are shown at checkout before you pay.
• [Free shipping on all prepaid orders / Free shipping on orders above ₹___ / A flat charge of ₹___ applies to all orders.]

5. Payment Methods and Cash on Delivery (COD)

• We accept online payments (UPI, cards, net banking, and wallets) through Razorpay.
• Cash on Delivery is available on most pin codes. [A COD handling fee of ₹___ applies. / There is no extra charge for COD.]
• For COD orders, please keep the exact amount ready at the time of delivery.
• We may confirm COD orders by call or message before dispatch. If we can't reach you, we may delay or cancel the order.

6. Order Tracking

Once your order is shipped, we'll send you a tracking link by [email / SMS / WhatsApp]. Tracking can take up to 24 hours to show updates after dispatch.

7. Delivery Attempts

• Our courier partner will usually make [2-3] delivery attempts.
• If delivery fails because the address is wrong, no one is available, or the phone is unreachable, the order may be returned to us.
• If a COD order is refused or returned, we may refuse future COD orders from the same customer or address.
• If a returned order must be reshipped, you may need to pay the shipping charges again.

8. Incorrect or Incomplete Address

Please check your address, pin code, and phone number carefully before placing your order. We aren't responsible for delays or non-delivery caused by incorrect or incomplete details. If you spot a mistake after ordering, contact us right away at the details below.

9. Damaged, Tampered, or Wrong Items

Please check your package when it arrives. If it's damaged, opened, or the wrong item, do not accept it if possible, and contact us within [48 hours] of delivery with:

• your order number,
• clear photos of the package and the product, and
• an unboxing video, if you have one.

We'll arrange a replacement or refund as per our Refund Policy.

10. Lost or Delayed Orders

If your order hasn't arrived within [10 working days] of dispatch, please contact us. We'll check with the courier and either locate it, resend it, or refund you.

11. Contact Us

For help with shipping or delivery:

• Email: support@zenvyro.in
• Hours: [Mon–Sat, 10 AM – 6 PM IST]